Refund policy

Last updated 30 October 2026. This policy is part of our terms of use.

1. 14-day refund on a credit pack you have not started to use

If you have not used any of the credits in a pack, you can ask for a refund within 14 days of buying it, for any reason. The money goes back to the payment method you used, and the credits from that purchase are removed from your account.

Once you have started a render with credits from the pack, the pack has been used and is no longer refundable, and there is no refund for the credits left over. By buying credits you ask us to make them available straight away, and you accept that your right to cancel ends once you start to use them.

2. How to ask

• Email [email protected] from your account address, saying which purchase it is. If you have your receipt, include it.
• Or contact Paddle, who take the payment and issue refunds as our Merchant of Record, at paddle.net.
• A refund can take a few days to show on your statement, depending on your bank.

3. Renders that fail

If a render fails because of a fault on our side, the credits it used are returned to your account automatically. You do not need to ask.

4. Free tests

Test renders and the designer are free, so you can check your result before you buy credits. Credits returned for a failed render do not count as used.

5. Used packs and after 14 days

A pack that has been started, or that is more than 14 days old, is not refundable, except where the law gives you the right to a refund (for example if the service is faulty or not as described). Credits last 12 months from the date of purchase; see our terms.

6. Your legal rights

This policy does not take away any rights you have by law where you live.

7. Contact

Joys Ltd, Le Foulon Road, St. Peter Port, Guernsey GY1 1YR · [email protected]